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Fire and Safety Department is a government agency that specifically handles fire prevention. Fires can result in material losses and have a high potential for death, thus requiring attention to the safety of residents of residential areas. This certainly requires an organization/agency that provides good and optimal service to obtain success, especially in the Fire and Safety of Banda Aceh. This study aims to analyze the service system of the Fire and Safety Department of Banda Aceh to the community and develop alternative strategies to improve the provision of fire services to the community. The data used in this study are primary data and secondary data. The primary data is obtained from observation, interviews, and distribution of questionnaires. The secondary data obtained through books, journals, and the Central Bureau of Statistics of Banda Aceh. Respondents in this study were 47 people. This study uses a qualitative descriptive method and SWOT analysis (Strengths, Weaknesses, Opportunities, Threats). The results of the study show that the Fire Service and Service System of the Fire and Safety Department of Banda Aceh are currently quite good. The administration system in accordance with the SOP, facilities, and infrastructure that have begun to be adequate in handling, and have good teams and management. Only in terms of facilities and infrastructure that are still lacking in regular maintenance, thus making the firefighter team's performance less than optimal. One of which is the 18 hydrant points in Banda Aceh, only 14 points are functioning properly. The results of the SWOT analysis show that the strategy needed is a growth strategy obtained from the meeting of the two axis points that lead to the V quadrant. Therefore, there are five strategies using the SWOT analysis, such as increasing mitigation efforts with a program of periodic maintenance on facilities and infrastructure so that it will be ready to use at any time and improve employee performance with socialization programs to improve knowledge and skills in handling fire cases.